Sha Jewellers Return & Exchange Policy
Last Updated: 25 June 2024
At Sha Jewellers, we want you to be completely satisfied with your purchase. Please read our return policy carefully before making a purchase.
1. Eligibility for Returns & Exchanges
✅ We Accept Returns/Exchanges For:
Manufacturing defects (broken clasps, missing stones, etc.)
Wrong item delivered (different from what was ordered)
Incorrect size (exchange only)
BIS hallmark mismatch (purity/weight issues)
❌ Not Eligible For Return/Exchange:
Custom-made/personalized jewelry
Items damaged due to customer mishandling
Products without original packaging/tags
Special sale/discounted items (unless defective)
2. Timeframe
7 days from delivery date for standard returns
24 hours to report damaged/wrong items
No returns on custom orders
3. Return Process
1️⃣ Contact Us Within 7 Days
Call: +91 8464054652
Email: support@shajewellers.com
Provide order number + photos of issue
2️⃣ Get Approval
Our team will verify within 48 hours
Do NOT ship item back without approval
3️⃣ Return Shipping
We'll provide return instructions
Customer pays return shipping unless our error
4️⃣ Refund/Exchange
Refunds processed in 5-7 business days
Exchanges subject to product availability
4. Refund Methods
Original payment mode (credit card/UPI etc.)
Cash purchases refunded via bank transfer
5. Exchange Policy
Size/design exchanges within 7 days
Must be equal/higher value (pay difference)
Original tags/packaging required
6. Conditions
Item must be unused/unworn
Original invoice mandatory
BIS hallmark intact for gold jewelry
7. Manufacturing Defects
Covered for 3 months from purchase date
Note:
Gold items will be verified for purity/weight before refund
Sha Jewellers reserves right to reject improper returns
For any questions, contact our customer care!
📞 +91 8464054652
✉️ support@shajewellers.com