Terms and Conditions

Last Updated: 25 June 2024

Welcome to Sha Jewellers. These Terms and Conditions govern your use of our website, purchases, and interactions with our business. By accessing our website or making a purchase, you agree to comply with these terms. Please read them carefully.

1. General Terms

• Sha Jewellers is a registered jewelry business based in Tadpatri, Andhra Pradesh, specializing in gold jewelry.

• All transactions are subject to Indian laws and regulations.

• By using our services, you confirm that you are at least 18 years old or have legal guardian consent.

2. Product Information & Pricing

• All gold jewelry is sold based on the prevailing market price of gold, plus making charges, GST, and other applicable taxes.

• Product images are for representation; actual items may vary slightly in color, design, or weight.

• We reserve the right to modify prices without prior notice due to gold market fluctuations.

3. Orders & Payments

• Orders are confirmed only after full payment is received.

• Accepted payment methods: Credit/Debit Cards, Net Banking, UPI, EMI (if applicable), and Cash on Delivery (if available).

• For custom orders, a partial advance may be required.

4. Delivery & Shipping

• Delivery timelines are estimates and may vary due to unforeseen circumstances.

• Shipping charges (if applicable) will be displayed at checkout.

• Customers must inspect the jewelry at delivery and report any damage within 24 hours.

5. Returns & Exchanges

• Gold jewelry (non-customized): Exchange or store credit within 7 days with original invoice and intact packaging.

• Customized jewelry: No returns or exchanges unless defective.

• Defective items: Return within 7 days for repair/replacement.

6. Hallmarking & Certification

• All gold jewelry above 10 grams is BIS-hallmarked as per Indian standards.

• Customers will receive a purchase invoice detailing purity, weight, and making charges.

7. Cancellation Policy

• Orders can be canceled within 12 hours of placement.

• Custom orders cannot be canceled once production begins.

8. Warranty & Repairs

• Manufacturing defects are covered under warranty for 3 months.

• Damage due to wear & tear, mishandling, or alterations is not covered.

9. Privacy Policy

• Personal data is collected for order processing and will not be shared without consent (except for legal compliance).

• Payment details are securely processed via encrypted gateways.

10. Limitation of Liability

• We are not liable for indirect damages (e.g., loss of profits) arising from product use.

• Maximum liability is limited to the order value.

11. Governing Law & Disputes

• These terms are governed by Indian law.

• Disputes will be subject to the jurisdiction of courts in Anantapur District, Andhra Pradesh.

12. Changes to Terms

• We may update these terms; the latest version will be posted on our website.

Contact Us

For any queries, contact:
📞 +91 8464054652
✉️ support@shajewellers.com
🏢 9/389-A, Main Bazar Rd, Tadpatri, Anantapur District, Andhra Pradesh, 515411

By purchasing from Sha Jewellers, you agree to these Terms & Conditions.