Terms and Conditions

Last Updated: 25 June 2024

Welcome to Sha Jewellers. These Terms and Conditions govern your use of our website, purchases, and interactions with our business. By accessing our website or making a purchase, you agree to comply with these terms. Please read them carefully.

1. General Terms

  • Sha Jewellers is a registered jewelry business based in Tadpatri, Andhra Pradesh, specializing in gold jewelry.

  • All transactions are subject to Indian laws and regulations.

  • By using our services, you confirm that you are at least 18 years old or have legal guardian consent.

2. Product Information & Pricing

  • All gold jewelry is sold based on the prevailing market price of gold, plus making charges, GST, and other applicable taxes.

  • Product images are for representation; actual items may vary slightly in color, design, or weight.

  • We reserve the right to modify prices without prior notice due to gold market fluctuations.

3. Orders & Payments

  • Orders are confirmed only after full payment is received.

  • Accepted payment methods: Credit/Debit Cards, Net Banking, UPI, EMI (if applicable), and Cash on Delivery (if available).

  • For custom orders, a partial advance may be required.

4. Delivery & Shipping

  • Delivery timelines are estimates and may vary due to unforeseen circumstances.

  • Shipping charges (if applicable) will be displayed at checkout.

  • Customers must inspect the jewelry at delivery and report any damage within 24 hours.

5. Returns & Exchanges

  • Gold jewelry (non-customized): Exchange or store credit within 7 days with original invoice and intact packaging.

  • Customized jewelry: No returns or exchanges unless defective.

  • Defective items: Return within 7 days for repair/replacement.

6. Hallmarking & Certification

  • All gold jewelry above 10 grams is BIS-hallmarked as per Indian standards.

  • Customers will receive a purchase invoice detailing purity, weight, and making charges.

7. Cancellation Policy

  • Orders can be canceled within 12 hours of placement.

  • Custom orders cannot be canceled once production begins.

8. Warranty & Repairs

  • Manufacturing defects are covered under warranty for 3 months.

  • Damage due to wear & tear, mishandling, or alterations is not covered.

9. Privacy Policy

  • Personal data is collected for order processing and will not be shared without consent (except for legal compliance).

  • Payment details are securely processed via encrypted gateways.

10. Limitation of Liability

  • We are not liable for indirect damages (e.g., loss of profits) arising from product use.

  • Maximum liability is limited to the order value.

11. Governing Law & Disputes

  • These terms are governed by Indian law.

  • Disputes will be subject to the jurisdiction of courts in Anantapur District, Andhra Pradesh.

12. Changes to Terms

  • We may update these terms; the latest version will be posted on our website.

Contact Us

For any queries, contact:
📞 +91 8464054652
✉️ support@shajewellers.com
🏢 9/389-A, Main Bazar Rd, Tadpatri, Anantapur District, Andhra Pradesh, 515411

By purchasing from Sha Jewellers, you agree to these Terms & Conditions.